CloudServe, a major cloud services provider, prides itself on its robust infrastructure and redundancy. However, they overlook the importance of including non-human identity management systems in their disaster recovery plans. During a rare natural disaster, their primary data center is severely damaged. While they successfully fail over most systems to their backup site, they discover that their identity and access management (IAM) system, which manages all service account credentials and access policies, was not properly replicated. As a result, even though the backup systems are operational, most services can't authenticate properly, leading to a cascading failure across their entire cloud platform. Thousands of businesses relying on CloudServe experience extended downtime, resulting in millions of dollars in losses, numerous breached SLAs, and a mass exodus of customers to competitors. The incident serves as a wake-up call for the entire industry about the critical importance of including identity systems in disaster recovery planning.